SYVEO · Pre-launch

Returns & Refunds

Clear information as we prepare for our first release.

Preparing for launch

This policy is being prepared by SYVEO LTD for future UK online consumer sales. Products are not yet available to buy. The policy may be updated before checkout is enabled.

Changing your mind

Customers buying online generally have 14 days after receiving their goods to tell SYVEO LTD that they wish to cancel. You do not need to give a reason. Notify us at hello@wearsyveo.com.

Returning your goods

After notifying us of cancellation, you generally have another 14 days to return the goods. The return address, practical instructions and any applicable return-postage responsibilities will be confirmed before commercial sales begin. Do not assume the registered office is the returns address.

Refunds

Refunds following cancellation will normally be processed without undue delay and within 14 days after we receive the returned goods, or evidence that you sent them back, whichever is earlier. We will refund the standard outbound delivery cost where legally required; any additional charge for a more expensive delivery option need not be refunded.

Faulty or incorrect products

Goods that are faulty, damaged, not as described or not fit for purpose are covered by statutory consumer rights. These rights are separate from the change-of-mind cancellation period. Contact SYVEO LTD at hello@wearsyveo.com so we can help.

Your rights

Your statutory consumer rights are not affected by this policy.